At Thunderpick, our primary focus is to deliver a trustworthy and enjoyable experience for our users in Canada. Whether you have inquiries regarding your account, need help with transactions, wish to explore partnership opportunities, or simply want to provide feedback, our dedicated team is here to assist you.
We value every interaction and are committed to offering professional, timely, and helpful support across all channels.
Customer Support
Our dedicated support team is available to assist with a wide range of inquiries, including:
- Account-related questions
- Login and security issues
- Deposit and withdrawal assistance
- Bonus and promotion inquiries
- Betting and settlement questions
- Technical support
- Responsible gaming support
Email: support@thunderpick.io
Live Chat: Available directly through the Thunderpick platform.
Support Hours: 24/7
Our goal is to respond to all inquiries as swiftly as possible and ensure every issue is managed with care and professionalism.
Business & Partnership Inquiries
Are you interested in collaborating with Thunderpick?
We welcome opportunities to partner with:
- Esports organizations
- Tournament operators
- Media partners
- Content creators
- Affiliates
- Brand partners
- Technology providers
Email: partnerships@thunderpick.io
When reaching out, please include details about your organization and the nature of your proposal so our team can connect you with the appropriate department.
Affiliate Program
Thunderpick collaborates with affiliates and publishers who share our enthusiasm for esports, gaming, and sports entertainment.
For information about our affiliate opportunities, commission structures, and partnership benefits, please contact:
Email: affiliates@thunderpick.io
Media & Press
Members of the media seeking information, interviews, brand assets, or official statements can reach out to our communications team.
Email: press@thunderpick.io
We are happy to assist journalists, industry analysts, and media organizations with relevant requests.
Responsible Gaming Support
Thunderpick is dedicated to promoting responsible gaming and supporting players who may need assistance.
If you have questions about responsible gaming tools, account restrictions, self-exclusion options, or player protection measures, please contact:
Email: responsiblegaming@thunderpick.io
If you feel that gaming is negatively affecting your life, we encourage you to seek professional support and utilize the responsible gaming tools available on our platform.
Security & Vulnerability Reporting
Security is a fundamental aspect of our platform.
If you identify a potential security vulnerability or wish to report suspicious activity, please contact our security team:
Email: security@thunderpick.io
We appreciate responsible disclosure and work diligently to investigate all legitimate security reports.
General Information
Website: https://thunderpick.io
Customer Support: Available 24/7
Languages Supported: Multiple languages to serve our diverse Canadian community.
Response Time: We strive to respond to all inquiries as promptly as possible.
Frequently Asked Questions
How can I contact customer support?
You can reach our support team through live chat on the platform or by emailing support@thunderpick.io.
How long does it take to receive a response?
Response times may vary depending on inquiry volume, but we aim to answer all requests as quickly as possible.
Can I submit a partnership proposal?
Yes. Please send your proposal to partnerships@thunderpick.io with relevant information about your organization and objectives.
Where can I report a technical issue?
For technical issues, contact customer support through live chat or email support@thunderpick.io with a detailed description of the problem.
How can I provide feedback?
We welcome feedback from our community. You can submit suggestions, comments, or concerns through customer support, and our team will ensure they reach the relevant department.
Connect With Thunderpick
At Thunderpick, our community is at the heart of everything we do. Whether you have a question, a business proposal, or feedback that can help us improve, we look forward to hearing from you.